How to Cancel Your Order

You can cancel your order for a full refund as long as it hasn't been shipped or produced yet. If the product is already on its way, we're unable to stop the process, and cancellation won't be possible at that stage.

Starting a Return

You have 14 days after the product arrives to request a return. When you send something back, make sure the item is unused, in the same condition you received it, and packed in its original packaging. Please include your receipt or proof of purchase with the return. It's important that you don't mail the item back to the manufacturer or our transit station.

What Happens After We Receive Your Return

When your return arrives, we'll inspect it and send you an email to confirm we've got it. We'll also let you know whether your refund has been approved. If it's approved, the refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Tracking Down a Missing Refund

If you don't see your refund yet, here's what to do: first, check your bank account again. Then, contact your credit card company—it may take some time before your refund is officially posted. Next, contact your bank; there's often some processing time before a refund is posted. If you've done all of this and you still have not received your refund, please contact us at xlh127@gmail.com.

Getting the Return Address

To get the correct return address, please email our Customer Service team at xlh127@gmail.com.